Getting started with markets.com
At markets.com, we need the most updated information on our clients.
After your account has been fully verified by us, you will not be able to change your personal account details independently.
So if you need to update your account details, contact our customer support team via Live Chat or support@markets.com and provide them with the relevant information.
Read on to find out more.
If you need to quote your account number to our customer support team, you can find it at the top right menu of the web platform. It should start with “mk”.
There are various ways you can contact our customer support team.
You can:
Our customer support team uses English for Live Chat. If you prefer to be supported in your chosen language, leave your details with them and they will get back to you as soon as they can:
If it takes a while to get a response on Live Chat, the team may be experiencing a high volume of inquiries.
They may take longer to respond, but continue to hold and they shall be with you shortly.
If you would like them to contact you instead, simply leave them your:
Log in to your account now to update your personal information and contact details.
One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.
However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.
All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.
The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.
markets.com is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us.
Please refer to our Safety Online / Stay Protected Online Page for more information.
Markets.com is operated by Finalto (South Africa) Pty Limited which is a regulated by the FSCA under license no. 46860 and licensed to operate as an Over The Counter Derivatives Provider (ODP) in terms of the Financial Markets Act no.19 of 2012.
Markets.com is a global brand and trade mark used by Finalto (South Africa) Pty Limited and owned by Finalto (IOM) Limited.
Finalto (South Africa) Pty Limited has the sole and exclusive use of the domain Markets.com worldwide.
We've got you covered. Here's how to reach us for personalized help.
EN
