Our trading platforms
Cancelling or modifying your order is part and parcel of trading.
If you’re wondering if markets.com ever cancels or modifies your orders on your behalf, the answer is no - markets.com would never cancel or modify your orders.
In addition, we are not allowed to provide you with trading advice. This means you are the only person responsible for all trading decisions and activity in your trading account.
Read on to find out more about order cancellations or modifications.
Most of the symbols we offer are available for adding and modifying pending and protection orders when they are out of their trading sessions.
If you change your mind about an instrument, you can update your orders 24/7.
At markets.com, orders might get cancelled or modified under these circumstances:
Our system will notify you in advance if your margin level drops below 100%.
We might alert you regarding a potential loss of funds that might be caused by account liquidation. To avoid liquidation, you might need to close some of your positions or add funds to sustain your positions.
You can contact the Dealing Desk on 24/5 to cancel or modify orders on your behalf. However, any action needs to be instructed and confirmed by you, either via email or a phone call.
Clients affected by delisting, product termination, and/or corporate actions will be notified via email before any action is taken on their account.
Rollover calendars are posted on the website on a monthly and weekly basis. You can see the rollover date on our web platform, under the “Key Statistics” of each symbol as below.
If you need to open, close, or modify a position, but have no access to your account, contact our support team.
Log in to your account now to check your rollover dates.
One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.
However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.
All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.
The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.
markets.com is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us.
Please refer to our Safety Online / Stay Protected Online Page for more information.
Markets.com is operated by Finalto (South Africa) Pty Limited which is a regulated by the FSCA under license no. 46860 and licensed to operate as an Over The Counter Derivatives Provider (ODP) in terms of the Financial Markets Act no.19 of 2012.
Markets.com is a global brand and trade mark used by Finalto (South Africa) Pty Limited and owned by Finalto (IOM) Limited.
Finalto (South Africa) Pty Limited has the sole and exclusive use of the domain Markets.com worldwide.
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